Privacy Policy

DecisionQuest, Inc., a California corporation, and its affiliates (“DecisionQuest”, “we”, or “us”), respect your right to privacy. Please read the Privacy Policy outlined below that explains how DecisionQuest will and will not use the information you provide. By using or accessing this website, including all information, software, products and services available from this website or offered as part of or in conjunction with this website (the “Site”), you signify your acknowledgment and assent to the Privacy Policy. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SITE. Please note that we can revise this Privacy Policy at any time by updating this page, and your use after such change signifies your acceptance of the changed terms. This Privacy Policy was last updated on August 11, 2014.

What information does DecisionQuest collect and how do we use this information?

We may request personal information from you for processing orders and shipping products, and for product registration. This may include your name, address, e-mail address, telephone number, etc., as well as information related to customer satisfaction surveys, customer purchasing habits or other purchasing information.

The Site allows you to contact us directly with questions or comments regarding our products. We also maintain data files to ensure that we quickly resolve customer comments or questions and implement improvements based on those comments.

In an effort to continually improve our products, we may use personal information to conduct market research and on-line surveys. This may involve contacting recent or past website visitors who have provided personal information to DecisionQuest. Our web servers may automatically monitor the number of visitors, the average time spent on the site, the popularity of our web-sites, and any programming errors or failures on any of our web-sites in order to determine the effectiveness of the DecisionQuest web-site and to make improvements to the website.

The personal information we collect allows us to keep you posted on our latest product announcements, software updates, and upcoming events. If you don’t want to be on our mailing list, you can opt out anytime. We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising. From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with us, you may not opt out of receiving these communications. We may also use personal information for internal purposes such as auditing, data analysis, and research to improve DecisionQuest’s products, services, and customer communications.

Does DecisionQuest share your information with other third parties?

At times, DecisionQuest may make certain personal information available to strategic partners that work with DecisionQuest to provide products and services, or that help DecisionQuest market to customers. For example, if you utilize CaseXplorer Arbitration, you authorize DecisionQuest and American Arbitration Association, Inc. (“AAA”) to exchange the information you provide to carry out service. As part of their carrying out service, CXA, DQ and/or AAA will provide to the evaluative arbitrators you select information you have provided regarding any attorneys, parties and other individuals, and any other information about the participants in the CXA case study, or the actual underlying dispute that may give rise to or be related to an ongoing arbitration for the purpose of the selected arbitrators’ conducting conflicts checks. The selected arbitrators also will have a disclosure requirement in arbitrations involving any of the attorneys/law firms, parties or individuals related to the CXA case study or the actual underlying dispute. If you are approved for service, your account will be governed by DecisionQuest’s and AAA’s respective privacy policies. Personal information will only be shared by DecisionQuest to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.

DecisionQuest may share aggregate data about our sales, customers, traffic patterns, and other related site information with respectable third parties.

Does DecisionQuest use cookies?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular website. Cookies allow web applications to respond to you as an individual. The Site can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve the Site in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you may choose to modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Site.

How do I stop DecisionQuest from contacting me via e-mail in the future?

All emails that we send to our customers who have voluntarily provided us with their email address include a simple and straight forward way to “opt out” of receiving future emails.

What is the policy regarding DecisionQuest’s ownership of information?

All opinions, ideas, suggestions, and other feedback submitted to the Site may be used by DecisionQuest without any restriction and free of charge, and nothing contained in this Privacy Policy shall limit or otherwise affect this.

What should I know about DecisionQuest’s links to other sites?

We may add links to third party sites. Because such linked sites are not under the control of DecisionQuest, we are not responsible for the accuracy or reliability of any information, data, opinions, advice or statements contained on any such linked sites. Access to any other website linked to the Site is at your own risk. DecisionQuest has not reviewed all of the websites linked to the Site. DecisionQuest provides these links merely as a convenience and the inclusion of such links does not imply an endorsement by DecisionQuest of such third party sites or any goods or services offered by such third parties.

How to I submit any questions I may have?

If you have any questions or concerns about DecisionQuest’s Privacy Policy or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please contact us via the following means:

Mail: DecisionQuest, Inc.
21535 Hawthorne Blvd., Suite 310
Torrance, CA 90503
Phone: (877) 8DECISION

Will this Privacy Policy change?

DecisionQuest may change this Privacy Policy from time to time without notice to better serve you, so please review this Privacy Policy periodically.