This privacy statement covers the business operations, websites, and applications of DecisionQuest, a U.S. Legal Support company, (“DecisionQuest” or “we”) that include a link to this statement. This privacy statement also applies to DecisionQuest’s business, marketing, and advertising practices where and when it is referenced. It is meant to inform you about our collection and use of your Personal Information.
Personal Information We Collect
You may choose to give us Personal Information to allow us to communicate with you, have you participate in one of our surveys or mock jury exercises, or for employment consideration. In addition, third parties, such as law firms, may provide us with information about you that we use in the course of providing trial support services to those entities. Data we collect or receive depends on the services our customers request us to provide and the information that third parties provide us, as well as the context of your interactions with us, the choices you make (including your privacy settings), and the services you choose. The Personal Information we collect can include the following:
Name and Contact Data. Your first and last name, email address, postal address, phone number and other similar contact data in order to communicate with you, process orders or provide you with services. We may also collect your employer name, if you are procuring services on behalf of an organization, and information related to your prior orders or preferences. Some forms may ask for your customer number or details such as a job, order, or invoice number.
Personal Information. This may include your social security number, bank and credit card account numbers and information, driver’s license numbers, passport numbers, educational information, employment or professional information, financial information, and health information.
Credentials. Passwords, password hints, and similar security information used for authentication and account access.
Payment Data. Data necessary to process your payment if you make purchases, such as your credit card number and the security code associated with your payment card.
Location Data. We may collect data about your location, which can be either precise or imprecise. Precise location data can be Global Navigation Satellite System (GNSS) data (e.g. GPS), as well as data identifying nearby cell towers and Wi-Fi hotspots, that we collect when you enable location-based products or features. Imprecise location data includes, for example, a location derived from your device or data that indicates where you are located with less precision, such as a city or zip code.
Job Applications/CVs/Resumes. Information on job applications, curricula vitae, or resumes which you provide to us if you submit a job application to us, either directly or indirectly. You acknowledge that your application may include sensitive Personal Information. We use this information in order to evaluate your application and perform related employment activities.
Feedback and Reviews. Information you provide to us and the content of messages you send to us, such as feedback or questions and information you provide for customer support. When you contact us via our website, a DecisionQuest application or a Help Desk, such as for customer support, phone conversations or chat sessions with our representatives may be monitored and recorded. Your feedback will be used to seek improvements in our services.
Website Browsing. Information about your visits to our websites and your browsing patters. This may include data about your device, including Internet Protocol (IP) address, browser type, and regional and language settings. This is more fully described under the section entitled “Cookies, Web Beacons and Privacy Choices” below. We collect this information to determine such things as the number of visitors to various parts of our websites, to personalize your experience on our sites, and tailor our interactions with you.
Third Party Sources. We also obtain data from third-parties. These third-party sources vary over time, but they are sources deemed credible by us and may be publicly available or available on a commercial basis. They can include, and are not limited to:
- Courts, lawyers, law firms, and arbitrations;;
- Witnesses in depositions or court proceedings;
- Attorneys in depositions or court proceedings;
- Designated entities within your business or enterprise (such as a member of your IT department) in the course of providing services to you;
- Publicly available sources such as open government databases, court dockets, or other data in the public domain.
How We Use Personal Information
We collect and process personal data with your consent, as required by law, or as necessary to fulfill the legitimate interests of DecisionQuest, including to: (i) provide you and our customers with our services; (ii) manage, administer and operate our business; (iii) meet our contractual and legal obligations; (iv) prevent fraud; and (v) protect the security of our systems and our customers.
Personal data that is submitted in a business capacity may be merged with available business database directories.
We use personal data to:
- permit you to participate in our mock jury exercises and surveys of various kinds;
- respond to your questions and communicate with you;
- provide customer support;
- share news, updates, or helpful tips about DecisionQuest and our services;
- allow you to sign up for online services;
- receive and evaluate job applications;
- improve our services, communications, and relationships with you;
- deliver services requested by you or other parties;
- notify you about administrative matters that pertain to your DecisionQuest services; and
- in the event of a merger or acquisition of DecisionQuest or a substantial portion of its assets, disclose or transfer personal data to the surviving or acquiring party, respectively.
How We Share Your Personal Information
We do not disclose any Personal Information gathered from our websites to persons outside of our company, except as described below.
Personal Information provided to us in the ordinary course of our provision of services is disclosed to the parties normally expected to receive that information. For example, personal information disclosed by a witness during a deposition will be disclosed to counsel of record who requests a transcript of that deposition.
Access to the data collected through our websites is limited to our authorized employees and companies that provide services (such as computer support) to us, and to parties who we disclose the information as part of providing our services.
We provide litigation support services for corporations, lawyers, and law firms that operate locally and nationwide. Because of this, Personal Information may be transmitted, shared with, stored by, and processed by our customers. To the best of our knowledge, our customers are governed by the same privacy principles and security practices as we are.
Access to the data that is collected through our websites is limited to our authorized staff employees and companies that provide services (such as computer support) for us.
We may release personally identifiable information if legally required to do so by law enforcement or other governmental authority, or under advice of counsel. We may also release Personal Information to protect our rights, property, to prevent a crime or protect others from harm.
We may also send Personal Information to marketing companies who will then contact you to determine feedback and satisfaction with our services. Those companies may send you information on our services.
We will only provide these agents and suppliers with the Personal Information they need to complete the service we have requested, and who have agreed to maintain the confidentiality of that information in accordance with this policy.
Location of your Personal Information
Personal Information collected by us is transferred, stored, and processed throughout the United States. Our sub-contractors, agents, and partners are required by contract to safeguard any Personal Information they receive from us and are prohibited from using the Personal Information, except to perform the services as instructed by DecisionQuest. We also protect transfer of your Personal Information in accordance with applicable law.
Our privacy guidelines are communicated to our employees on an annual basis as part of our mandatory training program. We prioritize that the data collected under this privacy statement is processed according to the requirements of this statement and the applicable law.
Retention of your Personal Information
We retain your information only as long as necessary to achieve the goals of this policy. We will retain your information when necessary to comply with our legal obligations (for example, applicable tax/revenue laws), resolve disputes, and enforce our agreements. We also retain log files for internal analytics. These log files are generally retained for a short period of time. We may keep them longer to improve to website security and functionality.
Your Rights Regarding Personal Information
You have choices about the data we collect. When asked to provide Personal Information, you may decline. However, some services will be unavailable without your personal information.
- If the processing of Personal Information is based on your consent, you have a right to withdraw consent at any time for future processing;
- Where applicable, you have a right to request from us, (i) access to and receipt of Personal Information, (ii) transfer of Personal Information, and (iii) rectification or deletion of your Personal Information;
- You may also have a right to object to or restrict the processing of your Personal Information. If so, please use this link Do Not Sell My Personal Information to inform us;
- You have the right to object to direct marketing; and
- You have a right to file a complaint with a regulator or data protection authority.
You may contact us to check the accuracy of your Personal Information, to learn about the information we have collected about you, the sources of that information, the categories of information we have disclosed to third parties for business purposes. You may also request that your information be updated or deleted. Please contact us by writing to [email protected]. Please write “Personal Information Accuracy” in the subject line and explain the details of your request in the body of the message. You may also contact us at our toll-free number. We reserve the right to confirm your identity and to modify the scope and number of requests. In certain cases, your request may be denied on the basis of a legitimate exception or where we are legally prevented from honoring such request.
Registration on DecisionQuest.com is not intended for persons under the age of 18.
Safeguarding your Personal Information
We realize the importance of safeguarding Personal Information and put in place appropriate procedures to ensure limited access to your Personal Information. We deploy security measures to protect the security of Personal Information we collect and process. We may use encryption, firewalls, passwords, and physical protection to prevent unauthorized access to Personal Information. We set restrictions on employees who have access to the data. Despite our safeguards, data could be intercepted by unauthorized third parties regardless of any security strategies deployed. Therefore, in submitting Personal Information to our website, you assume the risk of an unauthorized third party obtaining that information.
Our Agents and Partners Protect Personal Information
When you provide Personal Information to us, it may be necessary to transfer Personal Information to our agents or subcontractors. We require that our agents and partners handle Personal Information with the same concern for Personal Information privacy as we do.
Definitions: Cookies, Web Beacons and Privacy Choices
What is a Cookie?
Cookies are small text files placed in your computer and web browser by websites that you visit. They make websites work efficiently and provide information to the owners of the site. Cookies allow a website to recognize your device, letting you navigate between pages efficiently, remembering your preferences, and generally improving your experience.
We collect cookies to help us track the number of visitors to our websites over time and determine whether these were new or repeat visits.
What is a Web Beacon?
A web beacon is a tool that recognizes the cookie on a device.
How Do We Use Web Beacons?
We may use web beacons on our websites, in our emails, and in our advertisements on other websites to measure the effectiveness of our websites and our advertising. For example, web beacons may count the number of individuals who visit our websites from a particular advertisement or the number of individuals who open or act upon an email message.
Is It Possible to Avoid Cookies and Web Beacons?
Links to other Websites.
How Do We Use Interest-Based Advertising?
What Information Do We Collect for Interest-Based Advertising?
Can I Control What Information is Collected?
Yes, we provide a tool to opt-out of data collection by companies that adhere to the Self-Regulatory Program for Online Behavioral Advertising.
We may send commercial email to you advertising our products and services. You can also subscribe to various service-specific communications on our websites. If you receive commercial email from us and wish to discontinue these mailings, you may unsubscribe at [email protected] You may also mail an unsubscribe request to:
c/o U.S. Legal Support, Inc.
Attn: Privacy Officer
16825 Northchase Drive, Suite 900
Houston, TX 77060
This unsubscribe option does not apply to communications primarily for the purpose of administering order completion, contracts, support, software updates, or other administrative and transactional notices, the primary purpose of which is not promotional in nature.
c/o U.S. Legal Support, Inc.
Attn: Privacy Officer
16825 Northchase Drive, Suite 900
Houston, TX 77060
Updates to this Policy
What Was Revised in this Update?
This privacy statement has been updated to reflect changes in various state laws regarding information protection.